Fault Description and Fault Type Columns

We’re excited to announce the latest enhancement to the IceService Dashboard – the Fault Description and Fault Type (BETA) columns! This new feature is designed to provide clearer insights into service orders by leveraging fault data from the Frozen Service Shopify notes, directly integrated into the dashboard.

What’s New?

Fault Description Column: The Fault Description column now pulls data from the service notes entered in Frozen Service and displays it right on your IceService Dashboard. This eliminates the need to toggle between platforms, streamlining your workflow and providing immediate access to important service details.

Fault Type (BETA) Column: The Fault Type (BETA) column automatically generates key terms based on the fault description. This allows you to quickly identify the nature of the issue without sifting through extensive service notes.

Benefits:

• Increased Efficiency: Access to fault details in a single dashboard improves your ability to diagnose issues and take action more quickly.

• Streamlined Data Search: With the keywords generated in the Fault Type column, it’s easier to categorize and prioritize service orders.

• Integrated Platform: The connection between Frozen Service and IceService Dashboard ensures seamless information flow, reducing errors and time spent manually entering data.

By integrating these new columns, we’re simplifying how you manage and resolve service issues. Stay tuned as we continue to refine these features based on user feedback, making your experience even smoother.