Easy Routes

Easy Routes Application helps us to manage service technician (ST) management and delivery route planning.

Easy Routes on Frozen Service Shopify

1. Service Technicians Directory

Our Service Technicians (STs) are strategically located to ensure prompt and efficient deliveries. You can use this directory to quickly locate a technician based on your delivery needs.

2. Shift Timings & Route Information

Efficient route planning is essential to meeting our delivery commitments. Here’s how to check shift timings and route details:

Route Name: Route name consisting of ‘Technician’s name, date, initials of the routing team member involved in creating this route, initial of any other member making alterations to the route’ (example, ‘-’ if a service order is removed, ‘+’ if a service order is added)

Total Drive Time: Verify that the total drive time corresponds with the shift timings for each ST. This helps manage driver fatigue and schedule adherence.

Note: The total drive time for each route can be found in the route summary at the bottom of each ST’s page.

3. Customer & Order Criteria Checklist

Meeting customer-specific requirements is key to our delivery success. Use the following criteria to assess each order and customer site:

Priority Location: Check if the location has specific open or access times.

Order Criteria:

• Time required to deliver

• Personnel needed (e.g., more than one person required)

• Specific delivery day requests

• Requests for specific delivery personnel

4. Delivery Planning Checklist

For easy reference, use the checklist below to ensure all delivery requirements are met before scheduling:

• Number of STs available and their start/finish times

• Driving distance and the number of deliveries

• Customer criteria, including priority location and access times

• Number of open orders at each customer site

• Any specific order requirements