ST Frozen Store

1. Overview of Key Benefits

The ST Online App offers several advantages that streamline service order fulfillment and enhance overall efficiency. Here are the primary benefits:

• Enhanced Tracking and Management: Real-time tracking of orders for improved oversight.

• Prevention of Redundancies: Avoid duplicate entries or miscommunication through centralized order data.

• Improved Customer Communications: Tools to keep customers updated on order status.

• Efficient Routing: Optimize route planning, reducing travel time and operational costs.

2. Getting Started: App Home Screen & Navigation

The ST Online App is designed with a user-friendly interface to simplify order processing and technician management.

• Home Screen: The main dashboard provides quick access to all key features, including order placement and customer management.

• Navigating the App: Move between sections to place an order, update customer details, or view scheduled stops.

• Search Tool: Locate specific orders, customers, or service requests quickly.

3. Customer & Order Management

The app simplifies customer management and ensures that all details are accessible for quick reference.

• Adding Customer Details: Click on the "Add Customer" button and input the necessary information. This includes customer location, priority needs, and any special instructions.

• Customer View for Orders: Orders placed through the app will also be visible in the Shopify desktop version, ensuring all team members have access to the latest order status.

4. Role in Supply Chain & Processing Orders

The app plays a critical role in supporting supply chain operations, particularly for processing part orders.

• Supply Chain Role: For technicians requiring specific parts for service orders, the app allows efficient tracking of these requests, ensuring availability aligns with the scheduled delivery.

5. Managing Common Customer Care Requests

The app includes functionalities to handle common customer care requests, making it easier to respond to customer needs in real-time.

• Customer Care Responsibilities:

• ST Stop Requests: Adjust or reschedule technician stops based on customer feedback.

• Frozen Brother Error Resolution: Quickly address any order freezing issues with the in-app resolution feature.

• YouFix Charges: Monitor and apply relevant charges where applicable.

6. Order Status & Notifications

To keep customers informed, the app offers a streamlined notification system that updates them on their order status, technician arrival times, and delivery progress.

• Maintaining Customer Communication: Ensure all communications, from order placement to delivery confirmation, are logged for easy reference.

• Shipping Labels: Automatically generate shipping labels for completed orders, simplifying the delivery process.

  Summary & Benefits Recap

The ST Online App is a powerful tool designed to:

• Enhance communication with customers.

• Organize and monitor order processes seamlessly.

• Simplify service order fulfillment.