IMPORTANT: Below are the key things that you are responsible for fixing. We reserve the right to apply a charge* if you place a service order for us to attend your site to fix any of the items listed in the table below.
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Change Your Bag In Box
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Click here - Change C0²
Change Your C0²
Ventilation airflow for the Power Unit is not obstructed and is less than 32C
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Clean Your Filter
If you call out a technician you or a member of your staff must be present when they arrive and the technician must be able to enter the property to access the Power Unit.
Ventilation airflow for the Power Unit is not obstructed and is less than 32C
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Click here - Product Not Freezing
If your power unit is under freezing, please watch the following video to rectify this problem.
Click here - Under Freezing
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Click here - Change Timer Settings
When calling out a technician, please ensure that you or a member of your staff is present upon arrival. Our Frozen Brothers Technician will check in and request confirmation of the exact location and access details for the equipment designated in the service order.
If the technician arrives and the barrel hasn't been switched off after reporting a frozen tank, you may be charged for the call out.
If the technician finds no fault with your machine you may be charged for the call out.
*There will be a call-out charge of £95 plus VAT for any "You Fix" identified. Additionally, if our technician is required to make a fix, a fee of £25 plus VAT (per fix) will be applied. Please note that these charges are subject to change, and we reserve the right to adjust them with immediate effect.
You Fix
You Fix refers to the maintenance tasks that you are responsible for. These jobs are important for you to complete to keep your machine functioning properly. We have created a YouTube channel full of videos to help you with this, which can be found here.
Below is a list of your responsibilities. There are also links to the You Fix manuals we have created to help you understand your machine and the jobs you need to do. These can be downloaded from the buttons below.