Important Information
For essential updates, such as recalls or important safety information, be sure to click the articles below. It’s crucial to stay informed about any critical changes or notices that may affect you.
Complaints
We’re sorry you’ve had a disappointing experience with us. Please tell us about it and we’ll be happy to help.
To book an engineer for help with your Power Unit click here.
Where's My Stuff
We’re sorry you haven’t received what you were expecting. Please let us know the details, and we’ll do our best to resolve the issue as quickly as possible.
SERVICE WHERE IS MY PRODUCT COMPLAINT
If your concern is related to the delivery or condition of your product, please click here to submit your request.
WHERE IS MY EQUIPMENT
If your concern is related to the delivery or operation of your equipment, please click here to submit your request.
WHERE IS MY TECHNICIAN
If your concern is related to the absence or delay of a technician, please click here to submit your request.
HOW TO
Need guidance? Our How-To section is your go-to for step-by-step instructions on using our machines, maintaining equipment, and using our online systems. It’s all designed to make things simple and straightforward.
Click the section for more information.
Self Help
Need help? You’ve come to the right place.
Our support page has everything you need, including sections on importing information, detailed how-to guides, a feedback area to share your thoughts, and a self-help section with FAQs and troubleshooting tips. Whatever you’re looking for, we’re here to make your experience with Frozen Brothers as smooth as possible.